Are you passionate about animal welfare and delivering exceptional customer service? RSPCA Queensland is looking for a dedicated Full-time Animal Outcome Officer to join our team and help make a difference in the lives of animals in need.
About the Role
As an Animal Outcome Officer, you will be the first point of contact for members of the public seeking assistance with lost and found animals, stray intakes, surrenders, and adoptions. This role requires compassion, professionalism, and a strong commitment to ensuring the best outcomes for both animals and their owners.
Key Responsibilities:
• Provide outstanding customer service, assisting the public with lost and found enquiries, pet surrenders, and adoption processes.
• Assess and process animal intakes, ensuring all necessary documentation is completed accurately.
• Work closely with internal teams to determine the best outcomes for animals, including reunification, rehoming, and alternative care solutions.
• Maintain accurate records in our database and ensure compliance with RSPCA policies and procedures.
• Provide support and guidance to pet owners, offering education and resources for responsible pet ownership.
About You:
• A strong passion for animal welfare and a customer-focused approach.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment while maintaining empathy and professionalism.
• Previous experience in customer service, animal care, or a related field is highly desirable.
• Confidence in handling a variety of animals safely and compassionately.
• Computer literacy and the ability to learn new systems quickly.
Why Work for RSPCA QLD?
• Be part of a purpose-driven organisation making a real impact on the lives of animals.
• Work in a supportive team environment with ongoing training and development opportunities.
• Access to employee benefits, including salary packaging options.
• If you’re ready to turn your passion for animals into a rewarding career, we’d love to hear from you!
Interested?
Apply now, applications close on the 18th of April.
Successful candidates will be subject to a Police Check. We conduct police checks to ensure the safety and well-being of the community, staff, and the animals in our care. Candidates may also be required to undergo a pre-employment medical assessment.
RSPCA Qld acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the Traditional Custodians of the land. RSPCA Qld is an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation, or gender identity.
RSPCA Queensland - Who are we?
At RSPCA Queensland, we’ve been the state’s leading animal welfare charity for nearly 140 years, dedicated to improving the lives of all animals—domestic, farmed, and native. Every year, we care for over 42,000 animals, relying on the generosity of animal lovers like you to fund 96% of our lifesaving services.
We are also the only charity in Queensland with the power to enforce the Animal Care and Protection Act (2001) and investigate animal welfare concerns through our Inspectorate. Our team is on the front line to protect those who can’t speak for themselves.
Our mission? Together We Change Lives—and that includes yours. Join us and be a part of a team where every day is an opportunity to make a real impact on the lives of animals in need and improve animal welfare across Queensland.
